FAQs

Frequently Asked Questions (FAQ)

1. How can I contact ShopTheRealLife?
You can reach our customer service team via email at info@shopthereallife.com, and we will be happy to assist you with any inquiries or issues.

2. Do you ship worldwide?
Yes, we offer worldwide shipping. Delivery times and costs may vary based on location and selected shipping options.

3. Where do you ship from?
We ship from multiple warehouse locations to ensure faster and more efficient delivery times.

4. Can I change or cancel my order?
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of ordering. After this period, your order can still be returned for a full refund once received.

5. What payment methods do you accept?
We accept major credit cards (VISA, Mastercard, AMEX) and PayPal payments for a secure checkout process.

6. When will my order be processed?
Orders are handled and shipped from our warehouses. Please allow extra processing time during holidays and sale periods. Typically, orders are processed within 1-3 business days and shipped the next day.

7. How long will it take to receive my order?
Delivery times vary based on location and shipping method. On average, orders take between 7-20 business days to arrive.

8. What if I don't receive my order?
If you do not receive your order within 30 days of shipping, you may be eligible for a full refund. Please contact us for assistance.

9. Will I be charged customs and taxes?
Prices displayed on our site are tax-free in GBP. Depending on your country’s regulations, you may be responsible for customs duties or taxes upon delivery. Please check with your local customs office for further details.

10. How do I return an item?
If you need to return an item, please contact us at shopthereallife@gmail.com for return instructions.

11. What if I receive a defective or incorrect item?
If you receive an incorrect, defective, or damaged item, please contact us with your order number and photos of the issue. We will resolve the matter as quickly as possible.

12. When will I receive my refund?
Refunds will be processed to your original payment method. If paid by credit or debit card, funds are typically credited within 7-10 business days. If you do not see a refund, please check with your bank or credit card provider.